Q - How long will it take my carpet to dry?
A - Carpet that has been dry cleaned can be walked on almost immediately or within the hour. At the completion of steam cleaning, the carpet will be touch-dry. This is achieved only by our unique method of cleaning, which enables us to extract up to 90% of the moisture back, leaving the carpet to dry within hours not days.

Q Can I walk on it soon after it’s been cleaned?
A – Yes you can, however we recommend that you allow a reasonable amount of time for the carpet to dry before putting it back into full use as this will limit the amount of dirt that may be attracted to damp carpet from your shoes or feet. On request we can provide you with shoe/feet covers to minimize the risk.

Q - What is the difference between Hot-water Extraction (Steam Cleaning) and Dry cleaning (Bonnet cleaning)?
A - Hot water extraction or steam cleaning – This is a fancy way of saying, a hot water cleaning solution is applied under high pressure and is forced into the carpet and then sucked out of the carpet. This method is referred to steam cleaning although steam is not used.

Dry Cleaning or Bonnet Cleaning – This method involves the application of a cleaning solution onto the carpet, which is then agitated onto the surface of the carpet by a specially designed pad in a rotary motion.

There is less moisture involved in this process, therefore making the carpet dry with in 1 hour.

Q - Which of these methods is more effective and can get dirt and grime off the carpet or upholstery?
A - The method best used is dependant on your carpet type and or the condition of the carpet.

Dry Cleaning - This method is best used in situation where there is minimum soiling that has occurred, or used for periodic maintenance.

Steam Cleaning - This method is more effective in getting dirt and grime from carpets, be it lightly or heavily soiled carpets or carpets that have not been cleaned for more then 12 months. This method is also recommend as being most suitable for those who suffer allergies or asthma etc.

Q - What is the best way to maintain the carpet or upholstery after is been cleaned to help it stay cleaner longer?
A - Regular vacuuming is recommended at least once a week, or more often on heavy traffic areas.

A foot mat should be placed at every entry points onto carpeted areas. Our technicians will assist you on the best placement points and vacuuming techniques at no extra cost.

Q - How often shall I clean my carpet (residential)?
A – Carpet manufactures recommend the cleaning of carpets should be carried out once every 12 months, however in homes with children, pets or more traffic it should be cleaning more regularly.

Q - How often shall we have the carpet cleaned (commercial)?
A – For a cleaner and healthier environment for you and your staff it is recommended that carpets and upholstery be cleaned at least every 3-6 months period. Our technicians are able to assist you n putting a maintenance program in place to maintain a clean environment all year round.

Q - Why does the carpet get re-soiled quickly soon after it’s been cleaned?
A – There are a number of contributing factors that may lead to carpets resoling quickly after cleaning.

Incorrect cleaning methods applied by non qualified technicians – using incorrect solutions (high PH levels) ,non superior equipments, not rinsing solutions leaving chemical residues. These are just some of the reasons why a carpet may become soiled quickly after cleaning.

Q - Can I obtain accurate quote for carpet cleaning over the phone?
A – No, to be able to obtain a truly accurate quote for carpet or upholstery cleaning, will need to be assessed by a qualified technician on site as every carpet condition and situation is different. An estimate quote may be given over the phone based on the information that are obtained at the time of enquiry this however is only an estimate.

Q - How can I choose the right carpet cleaning company to clean my carpet as there are so many to choose from?
A - The best carpet cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC. A carpet cleaner cannot buy this certification. The carpet cleaner must earn it. Along with certification – integrity, honesty and a passion for they do are other key points to identify by asking them questions over the phone. (Refer to our consumer information page)

Q - Does fabric protector really work when applied on the carpet and when is the best time to applied?
A – Yes carpet protector does work. It is best applied straight after a thorough and proper steam cleaning. This must be carried out by a qualified technician who can advise you on the correct type of protection suitable for your carpets or upholsteries fiber types and lifestyle.

Q – What is the best way for me to clean up spills?
A – Call us for over the phone advice on all types of spills or water damage

Consumer Awareness Guide

Misconception #1: You should wait as long as possible before cleaning your carpet or upholsteries
No. dirt is an abrasive – like sandpaper. Every time you step on the carpet, you grind dirt into your carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps, by itself, it is simply not enough.

The longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out.

Misconception #2: The only reason to clean carpets or upholsteries is to get out the dirt.
No. As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust—and hundreds of other chemicals. When you and your family members come into your home you carry those pollens, bacteria and chemicals in your hair and on your skin, clothing and shoes. Not surprisingly, all those chemicals, pollens and bacteria wind up—you guessed it – in your carpet.

If you have allergies, asthma, emphysema, or other breathing problems—one major source of your problem could be the pollens, fungus, and chemicals in your carpet.

Misconception # 3: One Method of carpet cleaning is as good as another

No – You can choose from two primary methods: Dry Cleaning or Hot water extraction (steam cleaning).

Dry Cleaning – Although the name suggests that this is a dry process, in fact all carpet cleaning methods use water in one form or another.

This method is best used in situation where there is minimum soiling that has occurred, or periodic maintenance.

Hot water extraction – This is a fancy way of saying a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is referred to as steam cleaning although steam is not used.

This method is best employed on heavily soiled areas, carpets that have not been cleaned for 12 months or more.

This method we also recommend and being most suitable for those who suffer allergies or asthma etc.

The method you use is dependant on your carpet type and or the condition of the carpet.

Our friendly technicians can advise you on the method that is most suitable for your carpet type and carpet condition.

Misconception#4: Having the right equipment is all a company needs to clean your carpets properly.
Not true. Many companies own hot- water cleaners- but a large number of employees don’t know how to use them. You probably know someone who bought the newest computer on the market- but didn’t learn how to use for a year or more. The same is true with carpet cleaning machines. The company may own good equipment, but the employees may not know how to use it correctly. This is why it’s important that you choose your carpet cleaner carefully.

Before choosing a carpet cleaner make sure that they are certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC. Ask to see written proof.

Misconception # 5: The company that offers the lowest price is the company you should hire.

Maybe – but not always. Here are some important points to consider.

If the advertised price appears too good to be true, it probably is.

Some home owners have learned that the low price they saw advertised was not the amount that they where charged. If you have ever hired a carpet cleaner, you too may have been the victim of false or misleading advertising. You probably learned the hard way that some carpet cleaners offer a cheap price - usually $10 per room and then pressure you into paying a lot more once they get inside your home. Some of them may even break the law by using illegal Bait and Switch tactics.

As in all businesses and professions the carpet cleaning industry has its share of bad apples.

Read their fine print carefully. Most have a minimum charge and additional charges for items that professionals include in their standard price.

Ask them questions;

• What are the measurements of a standard room?

• Does the price include stain removal or spot treatment?

• Do they pre spray?

• Are they certified? Can I see written proof?

• Do you have any references from other happy customers?

If you are satisfied with the answers that you get from these questions, then invite them to your home or office for a free written quote.