Q - How long will it take my carpet to dry?
Q Can I walk on it soon after it’s been cleaned?
Q - What is the difference between Hot-water Extraction (Steam Cleaning) and Dry cleaning (Bonnet cleaning)?
Dry Cleaning or Bonnet Cleaning – This method involves the application of a cleaning solution onto the carpet, which is then agitated onto the surface of the carpet by a specially designed pad in a rotary motion.
There is less moisture involved in this process, therefore making the carpet dry with in 1 hour.
Q - Which of these methods is more effective and can get dirt and grime off the carpet or upholstery?
Dry Cleaning - This method is best used in situation where there is minimum soiling that has occurred, or used for periodic maintenance.
Steam Cleaning - This method is more effective in getting dirt and grime from carpets, be it lightly or heavily soiled carpets or carpets that have not been cleaned for more then 12 months. This method is also recommend as being most suitable for those who suffer allergies or asthma etc.
Q - What is the best way to maintain the carpet or upholstery after is been cleaned to help it stay cleaner longer?
A foot mat should be placed at every entry points onto carpeted areas. Our technicians will assist you on the best placement points and vacuuming techniques at no extra cost.
Q - How often shall I clean my carpet (residential)?
Q - How often shall we have the carpet cleaned (commercial)?
Q - Why does the carpet get re-soiled quickly soon after it’s been cleaned?
Incorrect cleaning methods applied by non qualified technicians – using incorrect solutions (high PH levels) ,non superior equipments, not rinsing solutions leaving chemical residues. These are just some of the reasons why a carpet may become soiled quickly after cleaning.
Q - Can I obtain accurate quote for carpet cleaning over the phone?
Q - How can I choose the right carpet cleaning company to clean my carpet as there are so many to choose from?
Q - Does fabric protector really work when applied on the carpet and when is the best time to applied?
Q – What is the best way for me to clean up spills?
Consumer Awareness Guide
Misconception #1: You should wait as long as possible before cleaning your carpet or upholsteries
The longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out.
Misconception #2: The only reason to clean carpets or upholsteries is to get out the dirt.
If you have allergies, asthma, emphysema, or other breathing problems—one major source of your problem could be the pollens, fungus, and chemicals in your carpet.
Misconception # 3: One Method of carpet cleaning is as good as another
No – You can choose from two primary methods: Dry Cleaning or Hot water extraction (steam cleaning).
Dry Cleaning – Although the name suggests that this is a dry process, in fact all carpet cleaning methods use water in one form or another.
This method is best used in situation where there is minimum soiling that has occurred, or periodic maintenance.
Hot water extraction – This is a fancy way of saying a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is referred to as steam cleaning although steam is not used.
This method is best employed on heavily soiled areas, carpets that have not been cleaned for 12 months or more.
This method we also recommend and being most suitable for those who suffer allergies or asthma etc.
The method you use is dependant on your carpet type and or the condition of the carpet.
Our friendly technicians can advise you on the method that is most suitable for your carpet type and carpet condition.
Misconception#4: Having the right equipment is all a company needs to clean your carpets properly.
Before choosing a carpet cleaner make sure that they are certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC. Ask to see written proof.
Misconception # 5: The company that offers the lowest price is the company you should hire.
Maybe – but not always. Here are some important points to consider.
If the advertised price appears too good to be true, it probably is.
Some home owners have learned that the low price they saw advertised was not the amount that they where charged. If you have ever hired a carpet cleaner, you too may have been the victim of false or misleading advertising. You probably learned the hard way that some carpet cleaners offer a cheap price - usually $10 per room and then pressure you into paying a lot more once they get inside your home. Some of them may even break the law by using illegal Bait and Switch tactics.
As in all businesses and professions the carpet cleaning industry has its share of bad apples.
Read their fine print carefully. Most have a minimum charge and additional charges for items that professionals include in their standard price.
Ask them questions;
If you are satisfied with the answers that you get from these questions, then invite them to your home or office for a free written quote.